1. What this covers

This policy applies to the paid TheScreener Pro subscription, purchased and billed securely through our payment partner, Razorpay. The Free plan carries no charge, so there is nothing to cancel or refund.

2. Cancelling your subscription

You can cancel at any time from your account settings, or by emailing us at support@thescreener.inCancellation stops all future renewals. Your Pro access remains active until the end of the billing period you have already paid for; you are never charged again after you cancel.

3. Refunds

TheScreener Pro is a digital service with immediate access, so subscription fees are generally non-refundable once a billing period has begun. We will, however, always issue a full refund in these cases:

• A duplicate charge, or a charge caused by a technical or billing error.
• You were billed after a confirmed cancellation.
• A first-time purchase where you request a refund within 7 days and have not made substantial use of Pro features.

Refunds are made to your original payment method through Razorpay and typically settle within 5–7 business days, depending on your bank or card issuer.

4. How to request a refund

Email support@thescreener.in from the address on your account, with your Razorpay payment or order ID and a short note on the reason. We aim to respond within 2 business days. See our Contact page for other ways to reach us.

5. Payment disputes

If something looks wrong with a charge, please contact us before raising a bank chargeback; a quick email almost always resolves it faster, and lets us correct any error at our end directly.